Computer support specialists provide help and advice to computer users and organizations. Essential Teamwork Skills. See available Technical Specialist roles. Another firm may employ a Technical Support Specialist to handle all manner of technical requests. First, they may have knowledge of mainstream mobile device platforms like Android, Windows phone and iOS. A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation. Your job description is the first touchpoint between your company and your new hire. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements. Job description and jobs for TECHNICAL SUPPORT SPECIALIST. This includes receiving, prioritizing, documenting and actively resolving end user help requests. In case this job description is not quite what you are looking for, we have other similar positions that might draw your interest. Technical Support Specialists are a huge benefit to companies as they modify, clean, install and repair computer systems and hardware. Technical Support Supervisor supervises a team that provides technical service-related support for an organization. We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. Job description for Technical Sales Support Specialist I. We are looking for a skilled Help Desk Specialist to provide fast and effective support to our clients. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Customer Support Specialist responsibilities include: Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Some of the skills and qualifications to look out for in this position include: The average salary for a Technical Support Specialist is $15.55 per hour. As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Windows 8, 7 and XP to advanced level. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Technical specialists provide tech support for programs and applications to both customers and other staff members within the company. Need help writing a job description for a specific role? Technical support representatives help customers resolve technical problems associated with a product or service. Or if you’re ready to hire, post your job on Indeed. You shouldn't be applying for this job if you can't answer this question. Description: JOB SUMMARY Executing technical support activities for GMP Manufacturing Operations in a multi-product finishing CMO facility including activities related to compliance, quality, targeted innovation…Effectively collaborate with other team members, production operators, engineers, specialists, and senior management… Use our Career Interest Test Report to get your career on track and keep it there. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Glassdoor will not work properly unless browser cookie support is enabled. Technical skills required: Previous experience in IT support – min 5 years, 3 of which in a senior role, ideally at an MSP. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. While you're here, why don't you post your job to Indeed! This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Plus Free Job Search Tool. Technical Support Specialist Job Summary As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. They should be able to work under pressure. Office 2003 / 2007 / 2010 / 2013 to advanced level. Headline : Technical Support Specialist And Systems Analyst with six-plus years' experience diagnosing and resolving technical/customer inquiries, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life-cycle. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Technical Sales Support Specialist I. Employees holding this job title generally begin in IT or IT Assistant roles.A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. How to write a Technical Support Specialist job description. When selecting fair and competitive compensation, review current salaries in your industry and geographical location. We're proud of our 3.6 rating on Glassdoor from our employees. As a support specialist, you will provide full-time technical assistance for our popular Point of Sale software. Some examples of these issues are slow performance, connection problems, and an inability to access data. Many companies also require certification in industry-specific networks or operating systems. Job Title: Technical Support Specialist - Video Surveillance Security Systems. Having the right job description will help you get qualified job candidates for the position you are seeking. Technical Support Job Description Template We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. They may be passionate about customer service and the ability to deal with challenging customer conversations. The work of a Technical Support Specialist may extend over several areas of expertise or be limited to just one area. These include: Ready to hire a Technical Support Specialist? They may understand networking technologies and concepts. Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Train Customers and Staff Technical specialists train customers and company staff on apps and products, advising them on the best practices for … A technical support specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Modem is a hardware network providing device which converts date to signals, it can be used in phones, tabs, personal computer etc to connect with the word around us Technical Support Specialist at Volanté Systems was asked... May 11, 2018 Works well in team environments and displays strong work ethic. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. Technical support specialists sometimes work from home, but others travel to clients' offices. IT Support Specialist Job Description An IT Support Specialist oversees computer systems for businesses and offers support to the system’s users. Visit PayScale to research technical support specialist salaries by city, experience, skill, employer and more. As a Help Desk Specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. Technical hiccups can affect a company’s performance. Build a Technical Support Specialist job description, Art Director Job Description | Indeed.com, Assistant Teacher Job Description Sample | Indeed.com, Caseworker Job Description Sample | Indeed.com, CTO Chief Technology Officer Job Description Sample | Indeed, Diesel Mechanic Job Description Sample | Indeed, Director of Sales Job Description Sample | Indeed.com, Logistics Specialist Coordinator Job Description Sample | Indeed, Manufacturing Engineer Job Description Sample | Indeed, Marketing Director Job Description Sample | Indeed, Medical Technologist Job Description Sample | Indeed, Millwright Job Description Sample | Indeed, Network Administrator Job Description Sample| Indeed, Outside Sales Representative Job Description Sample | Indeed.com, Patient Care Technician Job Description Sample | Indeed, Phlebotomist Job Description Sample | Indeed, Prep Cook Job Description Sample | Indeed, Procurement Manager Job Description Sample | Indeed.com, Production Supervisor Job Description Sample | Indeed, Program Coordinator Job Description Sample | Indeed, Real Estate Agent Job Description Sample | Indeed, Software Engineer Job Description Sample | Indeed, Sous Chef Job Description Sample | Indeed.com, Tax Preparer Job Description Sample | Indeed.com, Handling customer technical support cases through phone and email submission, Updating the company website with tech tips and brief documents, Evaluating system potential through assessing compatibility of new programs with existing programs, Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations, Maintaining system functionality by testing computer components, Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action, Maintain client confidence by keeping their information confidential, Preparing reference material for users by drafting operation instructions, Outstanding knowledge of software maintenance, Excellent problem solving and analytical skills. A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Evaluates expansions or enhancements by studying work load and capacity of computer system. Example Co. is one of the leading companies in our field in the area. You can search and apply for over 2 million other jobs. Use these job description examples to create your next great job posting. Experience should be a requirement in the Technical Support Specialist position. Learn how to enable cookies. Most jobs in this field are full-time, but workers are not always scheduled during typical daytime hours. A Technical Support Specialist’s main duty is to provide technical support and assistance to clients and businesses regarding hardware and software issues. Job Description: Hanwha Techwin America (HTA) has an exciting opportunity within their B2B division. Salaries may vary depending on the location of a company. Technical Support Job Summary. A technical support engineer job description varies based on the industry, for example, in the telecom industry, a technical engineer troubleshoots network issues and install new hardware, while providing customer care. Feel free to customize this job description template to your specific job duties and responsibilities. A Technical Support Specialist’s role in a firm is crucial to its operation. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The following Technical Support Specialist experience requirements will help you attract the right candidate for the job. Technical Support Specialist Job Duties: Evaluates system potential by testing compatibility of new programs with existing programs. Help Desk Specialist Job Description Template. For example, a firm may require the services of a Technical Support Specialist to work on its computers or portable devices. Technical Support Specialist/Systems Analyst Resume. A Technical Support Specialist job description sample is just what you need to create an attractive job application. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Customer service focused Technical Support Specialist with 9 years career experience in help desk environments. Description The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. *Indeed provides this information as a courtesy to users of this site. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist. You'll be glad you applied to Example Co. Ready to Hire a Technical Support Specialist? Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Install and configure computer systems and applications within the company, Respond to customer inquiries and assist in troubleshooting and resolving challenges, Actively update, maintain and monitor all aspects of computer networks, Resolve technical issues related to network interruptions, Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems, Maintain a working log detailed all required system updates, as well as the date of completion, Organize and file documentation pertaining to warranties and instructional guides for computer hardware, Assist management in creating training materials pertaining to computer troubleshooting and usage, A bachelor's degree in computer science or related technology field is preferred, Industry-specific certification in relevant computer languages or software may be required, 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services, Time-management skills and the ability to establish reasonable and attainable deadlines for resolution, Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs, Accept constructive criticism and customer feedback regarding their experience with software or IT services, Extensive experience working with different operating systems including Windows and Mac OS, Professional written and interpersonal skills are essential when communicating with customers and clients, Ability to prioritize and manage several milestones and projects efficiently, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. A Technical Support Specialist’s main duty is to provide technical support and assistance to clients and businesses regarding hardware and software issues. Genius: Full-Time. An experienced Technical Support Specialist should be able to tackle problems in technical systems with skill and accuracy. Technical Support Specialist skills are crucial to the success of your company because they gauge the ability of the candidates to perform their duties. Technical sales specialists are members of a team and require good interpersonal skills. As a Genius, you’ll be certified to perform Mac and mobile device hardware repairs, and you’ll provide other hands-on technical support. The average salary for a Technical Support Specialist is $51,716. Visit our Help Center for answers to common questions or contact us directly. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. Background in technical support, product development or project management provides relevant experience. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following: Hey there! The application support specialist responsibilities include providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. Follow escalation procedures as required. They ensure that all technical aspects are functioning optimally. In this article, you will learn more about what a Technical Support Specialist does and the skills and qualifications needed to tailor your job description. Ability to produce clear, concise and accurate documentation and job notes. Education and training qualifications are a necessary guarantee that the candidate has a sufficient foundation in the field of a technical support specialist. Over 12,000 other Job Titles and Job Descriptions. Technical Job Descriptions Duties Individuals working as technical specialists are responsible for analyzing and designing solutions to networking issues, providing technical support to other departments, as well as troubleshooting, diagnosing and solving issues with both hardware and software. A: With this Technical Support Specialist job description sample, you can get a good idea of what employers are looking for when hiring for this position. Some basic education and training requirements may include a bachelor’s degree in computer science, information systems or a related field, which are not necessary but may be a benefit. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. Successful Technical Support Specialists will have various skills and qualifications to help them in fulfilling their required duties. We are hiring a talented Technical Support Specialist professional to join our team. The work of a Technical Support Specialist may extend over several areas of expertise or be limited to just one area. Their job description entails providing response and solutions to issues experienced by users of technological products or services. Computer users need support 24/7, and therefore support specialists must work during evenings, nights, weekends, and holidays. A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Remember though, every employer is different and each will have unique qualifications when they hire for their Technical Support Specialist position. Finally, they may have good working knowledge of voice telephony. They work closely with sales representatives and with members of a company’s product development and technical support teams. Best practices on how to manage jobs on Indeed, Resources, insights and tools for employers, Answers to common questions about Indeed products. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. 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