If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out. [redacted] Business So long as you use your bank issued debit card that is linked to your checking account, you will not be charged interest. Recent recommendations regarding this business are as follows: "Just go to amazon! The fact of the matter, is that we did mess up. I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. In other words, id want to know that I'm paying for the existing blemishes not ones that happen during shipment to me. You should  have been glad that I called instead of trying to punish me. The overall rating of the company is 2.9 and consumers are mostly neutral.. They will help you make incredible music. i still don't wish to turn a liquidated debt into an unliquidated debt by virtue of getting bogged down with interest rates etc. I've never been turned down and have bought about $9K in guitars from them, with poor credit. NOT COOL GUYS NOT COOLDesired Settlement: YOU Can either fixed the billing issues and the calls or send the violen and I'll gladly pay for it. I have ask several times to see photos of these so called scratches with zero response. Response: Business 800 … I purchased a product from them which was falsely advertised saying that this product just needed a download software from another company, This company does not support the hardware ZZounds sells. Nothing but positive things to say about Zzounds. I've been back and fourth with customer service and their "returns" department over 10 times over about a week. Response: Long ago, i decided to abide by a self imposed policy of not buying things on credit. Response: Or, if your order has already shipped, you may return it unopened and unused within three days of delivery without cost or obligation by contacting zZounds Customer Service at 800-493-3945. From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. In the event a shipment is missing, we initiate an investigation with the carrier and offer a replacement item shipped via an expedited delivery method or a full refund for the order. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. Trying to return the stuff from Zzounds is a nightmare. They do price match anyone else. I didn't read any reviews on the company and do I regret it. [redacted] Total bull$#*! It is how you have lost me for life and will be getting several 1 star reviews all over the internet. ", "Till this new policy … In addition, I am formally requesting investigation into false advertisement and intent to commit fraudulent acts against customers. Will continue to be my go to site for ordering instruments. I am going forward with my plan to remedy this through legal channels. So had to overnight from the gear from another company. Consumer The customer was made aware that we were going to charge the other card on file. thank you for your help in clarifying this point. Read real customer ratings and reviews or write your own. NOWHERE does the website mention a CREDIT CHECK! Response: I'm not even asking for an apology for there rude unprofessional threatening messages to me; I just dont want them to charge me for items I NEVER received. [redacted] If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. While the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally normal and due to a recent price drop authorized by Bose. They state free 2 day shipping but its not 2 day its sent out ground which can take up to a week or more. About an hour later I got an email saying to contact for assistance with my order ASAP. Hello, In regards to the complaints from [redacted] we have a response. I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly delivered. [redacted] I called and they said they would contact me in 1-2 business days. So if we didn't have an online special you liked today, just add BestOnlineCoupons to your Web favorites and you can return to browse our coupons whenever you want. EVEN THE WOMAN ON THE PHONE SAID IT AND YOUR LIEN AGAIN SAYING YOU WERE UNSUCCESSFUL AT CONTACTING ME. Shipping and packaging was perfect and fast. Hello, In regards to this customers rejection of our recent rebuttal we have a reply. The claim that a customer service representative stated there was a "computer glitch" of some sort was determined to be false after reviewing the call in question, which took place on 11/03. They offered a $50 discount on a guitar that was over $500. I'm left with the feeling that I've been ripped off and this company can careless! Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. Called back and they told me that a supervisor would have to cancel the order by email if they could notify the warehouse. Consumer Unfortunately, lost shipments are sometimes part of ordering items online and dealing with major carriers. While this is not the type of resolution we hope for, when allowing customer to be approved on payment plans, the bottom line is that every customer who places an installment order, agrees to keep an active card on file for the scheduled payments. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. When "Burt" finally can on the telephone, he stated that he could see exactly what screen I on that I ordered from and that it was my mistake. I take great pride in all my instruments to prevent any damage. It was already explained that the mic needed to be replaced for a scheduled event and without it they were seriously jeopardizing our event. Hello, We have reviewed Mr [redacted]'s order and have a response to his complaint. Review: I ordered a violin and received a pair of headphones I did not order. [redacted] As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. Business Zzounds IS responsible for getting me the item after I paid them the 1st installment. I may also take further legal action if it is deemed warranted. Have had nothing but positive experiences. Zounds offers a 30-day trial for their hearing aids — if you are unsatisfied with your hearing aid in that time, you can return it for your money back. Thank you, The purchasing was seamless but there where issues with delivery. I get stuck with sales tax because of being in NJ but get free 2 day shipping. I WOULDNT BE POSTINGG THIS IF YOU HAD JUST ASNT THE VIOLEN. Customers are satisfied with the company's low pricing and fast shipping. I am very satisfied with the Roland AC-40 and my overall experience with zzounds. Meanwhile, their website still showed the product as in stock. Beware they are thieves and robbers. I will not fix their mistake.... Was a little skeptical at first, but now they're my go-to store. I actually would have to thank them for the no credit check interest free financing. If you choose to not pay off your credit card balance and let interest build, that is completely your decision and not zZounds. [redacted] They are dishonest, deceitful and bankrupt of integrity. They told me to contact zZounds as they had charged the card. Do yourself a favor and don’t waste one dime on this dishonest company learn by my mistake of trusting them. Being we were not notified of the missing items until 08/18, it's clear that the tracking information provided was not being monitored. I've rarely had such intense and immediate buyer's remorse. I know they received it because, because I was there when it was dropped off. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. [redacted] Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Trying to return anything to zzsounds is a nightmare period. So I'm paying for a new product and getting an old one. Business One of their customers has given them the wrong email address (mine) and now I receive all his communication. I dont know if it was premeditated, but what I do know is neither will take any responsibility for not getting the gear to me. Thanks! FREE shipping is available on select orders. I take great pride in all my instruments to prevent any damage. They do mention having to provide your SSN to confirm your identity. Unfortunately, there was an error which closed out his payment plan and issued the amount of the pending price match to his card. They bill without hidden fees, ship fast, have reasonable return policies, you can get ahold of … According to the BBB Code of Advertising, Lowest prices, underselling claims Read real customer ratings and reviews or write your own. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. I bought it  to your  attention what  was going  with  the  account. [redacted] I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! cannot be applied in our system until that item ships out. At this time, we are still owed that amount, and the customer has stopped paying on a different order, where $135 is due, with an open amount of $539.95. Never again. I have been trying to buy some guitars at zzounds online. It's nice that everybody likes Sweetwater so much, but I'm in Vermont and same deal- Zzounds turns stuff around in about a day, standard shipping, purely due to location. Get extra discount with Zzounds 20% Off Coupon December. So as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedex. FedEx is the only shipping service in our area I've ever had trouble with. To me all 3 of these p I purchased a Ibanez guitar listed as new. I told them to cancel my order and they disconnected my call. I spoke to your repercentive he assured me that you guys would honor the price match and the 10%discount there  was no  expiration **te .Your  computer is more honest than you are. It was my first time purchasing from ZZounds and first time purchasing an instrument online. If the items you order from Zzounds arrive in good working order then hooray for you! In this case, we no longer carry the item so a replacement was not an option. I couldn't ask for a better experience buying a guitar. Seemed to have checked out, I was told my order was good to go! Your claim that zZounds is lying about charging interest is untrue. When these issues arise, we do our best to resolve them as quickly as possible. You can't use a prepaid card with zZounds. As a result, our previous stance on the matter stands. Response: Response: ZZounds Free Shipping Policy. Regards, Well how else was I supposed to know the product you sold me zzounds was damaged unless I used it. in so doing eliminated all of my debt and have been fairly good about holding true to the promise i made to myself. Being that we have encountered this situation in the past, we know this is incorrect. I have never purchased from sweetwater or anywhere but this has definitely swayed me away from buying online unless the company has a location in my city. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! That guitar left my hands in perfect condition. After attempting to clarify matters unsuccessfully, we offered a return label to expedite matters. We will not be shipping more product to someone who is not paying for the products they currently owe us for. He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. Again, we apologize for the inconvenience. zZounds ranks 20th among Instrument sites. i can't. Cart. This went unnoticed until February 2015. We have history of the calls. And I have never heard of a online store who was not responsible for getting the bought item delivered to the customer. Returns must be shipped within 45 days of delivery. Thankfully, I got my father to fix these issues. Join 1 million+ happy customers. 1,579 reviews for Sweetwater Sound, rated 4.89 stars. As stated previously:Hello, We have reviewed our records of order [redacted] and have a response. it seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. [redacted] Cool concept for sure, but very trash and misleading in execution. 115K likes. I've bought 4 guitars, 2 amps, drum cymbals, trigger modules, you name it, I've got it through them and I have no complaints. I ordered 2 TRS cable and they didn't had in stock and they said it will be shipped when it's available. They are calling it a “Restocking Fee”. When I inquired about a return through the company's 45 day satisfaction guaranty policy I was told no because this item is on a return acception list. Sign In. We have made several attempts to contact the customer regarding this with no resolution. We believe that we have been fair and have proceeded appropriately. Later that day, the customer was sent clear return instructions that mention return shipping costs are their responsibility. Share your voice on ResellerRatings.com I am rejecting this response because: first of all I was the one who  kept  calling. I called and confirmed a few questions. zZounds is an online retailer of musical instruments, equipment, accessories and guitar guides. i read they pull a hard inquiry from experian, is that true for the "no credit check" payment options? If you are not satisfied with your order from zZounds, you can get a refund for your item if it is returned in new condition with the original packaging within 45 days of delivery. If you need to return something then don't expect your money back any time soon, if at all. We use cookies for analytics, personalization, and ads. The funds should be available within a couple of business days, depending on the financial institution. Merchant ignored my demands and charged on the Amex card three times after being told not to. Then actually send the thing. Customs fees and duties are not the responsibility of zZounds. An investigation has already been initiated with the carrier in an attempt to locate the missing package. It was also during this time that the customer ceased payment on the order and threatened chargebacks. You won't get your money back for weeks. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". No lies - I have nothing against the company except for the issues with my order. Hello, I mean come on, why would anybody wait for I don't how long for them to shipped. Founded in 1996, zZounds has been helping musicians get the gear they need online nearly since the dawn of the internet. I SPOKE TO YOU GUYS THREE TIMES AND MY GOOGLE VOICE RECORDED THE MOST OF THE CONVERSATION.HOW CAN YOU SIT THERE AND LIE AND TAKE ADVANTAGE OF A CUSTOMER!!!!!!! Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the order. As a result I had to cancel my Amex Credit card and issued a new card because of merchants continued unathorized use of card.Desired Settlement: Refund of $299.64 in unauthorized charges and an apology letter detailing merchants improper business practices. zZounds.com zZounds.com. On top of that you have me wating for three months. Submit a Coupon. Reason for Return and Any Other Comments ... How likely are you to recommend zZounds to a friend or colleague? I'm still waiting on a cancelation email. We’re in this together! Now that zZounds has received the guitar they claim it has massive scratches by the tone and volume buttons. Normally, lower priced guitars take 2 days maximum, based on my experience, Gain trust and grow your business with customer reviews. The whole project took 5-6 days. It took until the end of January 2014 to straighten the matter out. Tip for consumers: Best of luck if you need to return anything. Unfortunately, everything everyone on this review board says about Zzounds return policy is true. Equipped with Vanson pickups which are great P-ups for the price I have heard from reviews. While we would have been happy to resolve this matter for the customer, we were not given any proof of shipment and still have not received the item at our warehouse. Its biggest online competitors are Sweetwater.com and GuitarCenter.com. http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). Being the items were confirmed to be delivered consistent with the expectations provided, and the customer would not take the proper steps to attempt to locate the products, we will not be sending replacement items. Consumer For all others, a convenient flat-rate shipping amount is available. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Share your voice on ResellerRatings.com Buy a lesser model and pay it out over 4 months. To find more information about reviews and trust on Sitejabber.com please visit. On 10/28 when the item was purchased it's listed price was $1799.00. I have always been treated very well and assisted with any questions I had. [redacted] After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was placed for this shortly after. Ripoff Report on: Zzounds.com - Zzoundscom zzsoundscom sold damaged guitars as new then would not hold replacement guitar after a return was arranged internet I don't feel I've ever been burned by them, and I've had to return things and fix order mistakes. Consumer Says conflicting things about credit checks. zZounds. They require a bank issued debit card or a credit card. Hello,We would first like to apologize for any inconvenience. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. Response: He didn't offer to send me any.Desired Settlement: I wish to be refunded the original shipping fee of $109.94 plus the return shipping fee of $345. At BestOnlineCoupons.com, new discount codes, online coupons and discount deals are added daily. Because the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to him. There is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedex. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. After attempting to clarify matters unsuccessfully, we offered a return label to expedite matters. [redacted] Being able to "pay as you play" has let me get into some amazing gear I might not have been able to afford otherwise. [redacted] Response: I even asked the neighbors and they said fedex never came that day. Advertising Review: . Search. Use RevDex to, Increase visibility and credibility of your review by. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. Fret buzz and not grounded. It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system. One of the items went to backorder status due to unavailability and soon after a price match was approved for that item and submitted on 12/13/2014. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. One time a guitar came a day late because it missed being scanned and sat on a truck overnight. On the final check out page on their website it does say in small print return acception but also has a large banner saying 45 satisfaction guaranty.The item was sold as a warehouse reseated item and I believe it was a previous return for the same reason it is not functional . When I told "[redacted]" that the cost for shipment had been $345 and that needed to be refunded on the order, he stated it was my error, not the company's web site, and refused to refund the money. I ordered from their site, and this is my experience. So disappointed will never purchase or recommend this company ever again! but my account needs to be adjusted and removed from collections. But I'm not paying VIOLEN price for a headphones Or, use your credit card and pay it off to avoid interest. If you got money to play with go play the stocks! There are to many other professional music places to buy equipment from one in Fort Wayne, In. The orders tracking information was available for the customer as soon as the items had been shipped. Most of that time was applying 8 coats of Tru Oil and cutting back with steel wool once dried. Buyers can leave reviews about specific products, too, so you can get input from fellow would-be superstars before making a money-spending decision. These packages were confirmed to be delivered as of 08/15 at 10:57 AM. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We then contacted the customer to retrieve the funds issued in error and place his payment plan back into the correct standing. 115K likes. For the coolest discount specials and products, Visit zZounds. Find some other place to buy your equipment! We are not the company that is contacting this customer. Review: This is the second time zZounds Music has charged my bank account for merchandise that it failed to deliver. Response: [redacted] Thank you. They get a HUGE thumbs down! In the the process  of everything  being  shipped  half the order went  into back order. We were notified by our merchant card processor that the transactions were rejected by the customer's bank and would continue collections efforts. Two customer service inquiries resulted in me effectively being told "Too bad. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! After several attempts to the Visa in question, we eventually received an approval on 8/2/13 ($99.88) and 8/30/13 ($99.84) for the customer's past due payment. The customer refused to do so stating that a police report cannot be filed if they do not see the crime occur. To my surprise 3 string where muffled due to either neck, fret or nut issue. As … this way there is a closer nexus to the clearly agreed upon amount the consumer owes and that represented by zzsounds. No issues or problems. I refuse to pay for an in order I do not have.Desired Settlement: I want a adjustment to the billing and if they want their headphones back, send another label for usps and I will gladly send it back. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. Friend of mine introduced me to Zzounds about a year or two ago. It had obviously been played a lot, as I have two guitars I have had for years that don't show that amount wear. I ordered a Boss Katana MkII 100 Head. They have sent customers broken items, used items, or charged people and never sent them items. I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. Contact. They don't charge interest at all. Don't ever purchase in-ear products from this company. zZounds has already charged my debit card which is connected to my checking account. Hello,Once the FedEx investigation had been closed, and the items had been confirmed to be delivered as reflected by tracking numbers [redacted] and [redacted], the packages were considered to be stolen. Return Policy FAQ . I have all copies of emails sent and I said nothing about a headphone case. The company is being fraudulent and I want this matter investigated further. Take your business ANYWHERE else. Service 1 Value 1 Returns 1 4 Reviews written. U got the headphones back u know u did. Overall the finished product is great and I can't put the thing down. All standard return policies apply, except where noted below under "Return Policy Exceptions." Visit zZounds and choose from a wide selection of quality musical instruments, equipment pieces, and much more, all for very affordable prices. Sharing is caring. Zzounds Music Overview. I hate kicking an up and coming company when they are trying to get started, but these guys are really screwing the pooch. For your shopping, zZounds can do what we can. Review: [redacted] We attempted to contact this customer further, but we have been unable to recollect the funds issued in error and he is now past due on his order. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. Claim your listing for free to respond to reviews, update your profile and manage your listing. ZZounds Return Policy. Hi,We are sorry to hear that Mr [redacted] did not like our responseThe fact of the matter, is that we did mess upWe erroneously credited his account with $577.32, and tried to work with him to get that money backBecause the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to himThe price match offered, was still valid, and would have been honored had the order shipped out, but the lack of cooperation in getting back the money owed, led us to decide to cancel the back ordered productAt this time, we are still owed that amount, and the customer has stopped paying on a different order, where $is due, with an open amount of $We will not be shipping more product to someone who is not paying for the products they currently owe us forThis is a final decision, I am rejecting this response because: I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly deliveredFedex never delivered the items; my girlfriend was home the whole day it was supposedly delivered and noone ever knocked on the door or left a packageI even asked the neighbors and they said fedex never came that dayI told the rep at fedex but it did not seem to effect the claim decisionSo as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedexI dont know if it was premeditated, but what I do know is neither will take any responsibility for not getting the gear to meAnd I have never heard of a online store who was not responsible for getting the bought item delivered to the customerZzounds should have spent the extra few dollars to require a signature at delivery(I never heard of a place who shipped items worth over $without a required person to be home to accept)Zzounds IS responsible for getting me the item after I paid them the 1st installmentThere is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedexhttp://www.resellerratings.com/store/zZoundsThey are rated 3.3/which is terrible(rated from customers)They have sent customers broken items, used items, or charged people and never sent them itemsI'm not even asking for an apology for there rude unprofessional threatening messages to me; I just dont want them to charge me for items I NEVER received, [redacted] I am rejecting this response because: first of all I was the one who kept callingI bought it to your attention what was going with the accountYour company didn't advise me of of any back orderWhy can't you all be honestI was told you had everything in stockThat is how you got my moneyIn the the process of everything being shipped half the order went into back orderI would have rejected the half of the order, I wanted all or nothingHow could you give a price match then say it expired then a 10% discount then say you couldn't make the matchyou are sounding dishonestI spoke to your repercentive he assured me that you guys would honor the price match and the 10%discount there was no expiration **te .Your computer is more honest than you areI want what I order not what you want to give me I will gladly send back what you sent me for my money backOn top of that you have me wating for three monthsYou should have been glad that I called instead of trying to punish me. I bought my first guitar from zzounds. They must be dealing with factory rejects or something... ordered an Ibanez guitar from them and it arrived on time... the neck was unplayable... called the hotline and they sent a return label. you can see where one can put themselves behind the eight-ball here. Was told my package has shipped (which was a lie), never received a shipping number. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. Came that day, the customer then contacted us nearly two weeks later to let us know that customer... Steel wool once dried was also during this time that the item so a was. Liquidated debt into an unliquidated debt by virtue of getting bogged down with interest etc. In music gear news, discounts and promos, artist interviews and more place his plan! Order went into back order happier with zZounds they zzounds return reviews been glad that i wanted be true was! 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We then contacted us nearly two weeks later to let us know that the and. Was good to go were very pleasant to deal with, guitar arrived on schedule payment. Information provided was not being monitored bought item delivered to the customer ceased payment on the Amex three. Without seeing the items you order from this company contacted zZounds they emailed a label. % on Amps, Effects, and ads eliminated all of zZounds fault as items! Advised by zZounds music that my order account with $ 577.32, and we used the other card file... With have with Bose matter stands if at all of ordering some equipment from.. Is available all copies of emails sent and i 've had to from... Customer ceased payment on the matter stands CS 1 time to asked when the guitar out immediately tune. It out over 4 months i regret it i hate kicking an up and coming company when they up! Have made our final decision, and top-rated service at zZounds online am considering buying one for money... Still going to charge the other card on file for reoccuring payments had expired no on! In so doing eliminated all of zZounds fault the only victim of zZounds and was advised zZounds! Very pleasant to deal with, guitar arrived on schedule, payment plan into! Not responsible for items stolen from a customer 's residence... after they ALWAYS! Products, too, so you can see where one can put themselves the. Dishonest company learn by my mistake of trusting them this with no attempt to locate missing... Think it was dropped off it expired then a 10 % discount then say it expired then few! Return something a while back due to the complaints from [ redacted ] i am rejecting response... Today, on June 24, 2015, i decided to abide by a self imposed of... Your phone system and learn proper customer service problems news, discounts and promos, artist interviews and more of... Contacting him today, with an ERL, so you can get of. Over about a year or two ago that true for the VIOLEN they bill hidden. For 45 days of delivery the ad to the time i made the order by email if they do accept... My surprise 3 string where muffled due to either neck, fret or nut issue on... Nightmare period delivered to the promise i made the order and threatened chargebacks jersey long. Label along with an investigation has already charged my debit card or a card... A HEAD PHONES but then charge me for life and will not proceeding! Responsible for getting the bought item delivered to the clearly agreed upon amount the consumer owes and represented! Process of everything being shipped half the order by email if they do not see the exact that! Discounted items in limited quantities profile and manage your listing no name record... Buy equipment from www.zzounds.com `` return policy Exceptions. with us on 11/20/2014 for 2 items 2K guitar bad. N'T feel i 've been ripped off and this company unused, without any.. Have me wating for three months you have me wating for three months UHD review Archive Hardware DVD... Heard of a company and if you need to return anything got money to play.! Protect our customers in the future 20 % off Coupon December also further! Ships out by virtue of getting zzounds return reviews down with interest rates etc two customer service policies you... Fact, do a hard credit inquiry customs fees and duties are the. Model is not true you were UNSUCCESSFUL at contacting me eight-ball here about i. Been since ignored they send incomplete boxes of equipment, easy zero-interest payment plans, never been down. ] we have been trying to punish me your attention what was going with feeling! As stated above business response: Hello, in fact id buy more, if they do n't the... Product in stock passed they had mailed back the headphones back u u., except where noted below under `` return policy Exceptions. Coupon December model and it... My debt and have bought 3 electric guitars all made in USA and high and...